Privacy Policy

Last Updated: September 2026

This Privacy Policy explains how Alchemist Tinq LLC collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or submit information for a custom product.

By using our website or purchasing from Alchemist Tinq LLC, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information you provide directly to us, including:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order information
• Payment-related information processed through our payment providers
• Customer service communications
• Product preferences
• Custom wording or design instructions
• Photos or images submitted for personalized products
• Order number, when provided
• Any other information you choose to send us

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser type
• Device information
• Pages viewed
• Referring website
• Shopping and checkout activity
• Cookies and similar technologies

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Deliver products
• Process payments
• Provide customer service
• Handle returns, refunds, damaged-item claims, and order issues
• Create and verify custom-label products
• Send custom design proofs for approval
• Match submitted photos or designs to the correct customer order
• Communicate about order status
• Prevent fraud or misuse
• Maintain and improve our website and services
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing communications where permitted and where you have not opted out

Custom Photos, Images & Designs

If you submit a photo, family image, pet image, logo, artwork, wording, or other material for a customized product, we may use that material only as reasonably necessary to:

• Create your custom label or product
• Prepare design proofs
• Communicate with you about the customization
• Fulfill and document your order
• Resolve disputes or order issues

Customers should only submit images or materials they have the right or permission to use.

We do not claim ownership of customer-submitted photos or artwork simply because they are submitted for customization.

Unless you separately give us permission, customer-submitted photos and custom materials are not intended to be used for advertising or promotional purposes.

Custom Order Verification

For custom orders, we may use your:

• Full name
• Shipping address
• Order information
• Order number, if provided

to verify that the customization request belongs to the correct order.

This helps reduce the risk of sending a custom design or personalized product to the wrong customer.

Payment Information

Payments are processed through third-party payment providers and ecommerce services.

Alchemist Tinq LLC does not necessarily receive or store your full payment card information.

Payment providers may process your information according to their own privacy policies and security practices.

Shopify

Our online store may be hosted or supported by Shopify.

Shopify may collect and process personal information necessary to operate the store, provide checkout services, detect fraud, analyze site activity, and support ecommerce functionality.

Shopify’s handling of personal information is governed by its own privacy practices.

Cookies & Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Remember preferences
• Maintain shopping-cart functionality
• Support checkout
• Understand website traffic
• Improve site performance
• Measure advertising or marketing effectiveness
• Detect fraud or security issues

You may be able to manage cookies through your browser settings or available privacy controls.

Blocking certain cookies may affect website functionality.

How We Share Information

We may share personal information with service providers when necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping carriers
• Email or communication providers
• Website hosting and technical providers
• Analytics providers
• Marketing providers
• Fraud-prevention services
• Professional advisers such as accountants or attorneys

We may also disclose information when required by law or when reasonably necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Enforce our policies
• Protect our business, customers, or others from fraud, abuse, or harm

We Do Not Sell Customer Conversations or Custom Photos

Alchemist Tinq LLC does not intend to sell customer-submitted custom photographs or personalized design materials as standalone customer data.

Customer photos submitted for a custom order are used for the purposes described in this policy unless additional permission is obtained.

Marketing Communications

If you choose to receive marketing messages, we may send information about:

• New products
• Promotions
• Sales
• Product launches
• Other Alchemist Tinq news

You may unsubscribe from promotional emails using the unsubscribe option provided in the message or by contacting us.

Transactional messages about your order may still be sent when necessary.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete orders
• Maintain business records
• Handle disputes
• Prevent fraud
• Meet tax, accounting, or legal obligations
• Enforce our policies

Custom-order photos or design materials may be retained for order documentation or customer service purposes for a reasonable period.

When information is no longer reasonably needed, we may delete or anonymize it where appropriate.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect customer information.

However, no website, email system, payment system, or electronic storage method can be guaranteed to be completely secure.

Customers should avoid sending sensitive information that is unnecessary for completing an order.

Children's Privacy

Our website and products are not directed toward collecting personal information from children without appropriate authorization.

If you believe personal information about a child has been submitted improperly, please contact us so we can review the situation.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Opt out of certain marketing communications
• Request information about how your data is used or shared

These rights may be subject to exceptions required by law.

To submit a privacy request, contact AlchemistTinqTinq@gmail.com.

We may need to verify your identity before completing certain privacy requests.

Third-Party Links

Our website may contain links to third-party websites, social-media platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

Customers should review the privacy policies of those services separately.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our products
• Customization services
• Website practices
• Technology
• Business operations
• Legal requirements

The updated version will be posted on our website with a revised date.

Contact Us

For questions about this Privacy Policy or requests relating to your personal information, contact:

Alchemist Tinq LLC
AlchemistTinqTinq@gmail.com